Exchange window
Accessories can be exchanged within 7 days of the date of purchase, provided the item is unused, in its original packaging with all tags and inserts intact, and the original purchase receipt is presented.
Non-returnable items
For hygiene and product-safety reasons, the following cannot be exchanged or returned once opened, used or applied:
- Tempered glass and screen protectors (once opened or applied).
- Earphones, headphones and other in-ear audio products (once the seal is broken).
- SIM ejector tools, memory cards and any items marked non-returnable at billing.
Refund method
We offer exchange or store credit only. Cash refunds are not provided. You can exchange the accessory for another product of equal value, or take store credit to use on a future purchase.
Defective items
If an accessory has a genuine manufacturing defect, we will replace it free of charge within 7 days of purchase, subject to inspection by our team. Damage caused by misuse, mishandling or normal wear and tear is not covered.